Privacy Policy

Privacy Policy

Last updated: October 24, 2026

This Privacy Policy describes how sPACKtacular ("we", "us", or "our") collects, uses, and protects information when you use our software platform and related services. It applies to the sPACKtacular platform at spacktacular.app, operated by sPACKtacular, LLC.

Information We Collect

  • Account information: Name, email address, phone number, and store details you provide when registering.
  • Business data: Customer records, shipment details, transactions, inventory, and mailbox rental information you enter into the platform.
  • Usage data: Log data, device information, and interaction patterns used to operate and improve the service.
  • Payment information: Processed securely through our payment partners (Stripe, Square). We do not store full card numbers.

How We Use Your Information

  • To provide, operate, and maintain the sPACKtacular platform.
  • To process shipments, transactions, and mailbox rentals.
  • To communicate with you about your account and the service.
  • To comply with legal obligations and protect against fraud.

Google Account & Gmail Data

You may choose to connect a Google account to sPACKtacular. When you do, we use that connection for one purpose only: sending email on your behalf. Store staff email their customers constantly — shipping receipts, tracking updates, drop-off receipts, and mailbox package notices — and connecting your Google account lets those emails go out from your own store address, with a copy kept in your own Sent folder.

  • What we access: the Gmail send permission (gmail.send) only. We do not request or use access to read, search, modify, or delete your inbox, and we do not access Google Contacts, Drive, or Calendar.
  • Why we access it: solely to send the customer emails described above, at your direction.
  • What we store: the connected email address, the OAuth access and refresh tokens needed to keep the connection working, and the content of the emails you send through the platform. Tokens are stored encrypted and are scoped to your own store account.
  • What we never do with Google user data: we do not sell it, we do not use it for advertising or profiling, we do not use it to train artificial-intelligence models, we do not allow humans to read it, and we do not transfer it to third parties except as needed to deliver the email you asked us to send, to comply with applicable law, or as part of a merger or acquisition.
  • Limited Use: sPACKtacular's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
  • Revoking access: disconnect at any time from Settings → Email inside sPACKtacular, or from the third-party apps page of your Google Account. On disconnection we stop using the connection and delete the stored tokens.

Data Sharing

We share data only with service providers who help us operate (shipping carriers, payment processors, email delivery) under appropriate data-protection agreements, or when required by law. We do not sell your personal information.

Data Security

We use industry-standard safeguards including encryption in transit and at rest, row-level access controls, and regular security reviews to protect your data.

Data Retention

We retain your data for as long as your account is active or as needed to provide the service and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

You may access, correct, or delete your personal information by contacting us. If you are a California resident, you have rights under the CCPA.

Contact Us

For privacy questions or requests, contact us through the Help Center in your sPACKtacular account.